Privacy Policy


Scope of this Privacy Policy


This Privacy Policy explains how Buff and fellow (“we” or “us”) collect, use and disclose your business and personal data via our online presence which includes our main website as a visitor or when you book accommodation as a guest. By using our website or service, you agree to the collection and use of your information in accordance with this policy. If you sign up to be a Buff and Fellow guest, our collection, use and disclosure of your customers’ personal data will be governed in all respects by the Master Service Agreement you enter with us. This Policy does not apply to third party websites, products or services even if they link to our services or website, please refer to the privacy policies of those third parties for more information on their privacy practices.


Personal Data we collect


  1. Personal Data that you provide to us voluntarily


We collect personal information about you that you voluntarily/directly provide to us when you: (i) contact us to learn more about Buff and Fellow or Buff and Fellow’s services; (ii) sign up to become one of our guests (iii) access or use the Buff and Fellow services; or (iv) contact our customer service. When you sign up to be a guest, we ask for your contact information (such as your name, street address, telephone number and email address). As part of our business relationship with you, we may also receive personal information about you (such as your date and place of birth, gender, national identification number and passport number) and financial information about you such as your bank account number and tax registration number.


You may also choose to submit your personal information to us via other methods, including (i) in response to marketing or other communications, (ii) through social media or online forums, or (iii) through participation in an offer or promotion.


  1. Information that we collect automatically on our Sites


Our site uses cookies and other tracking technologies to function effectively. We use Google Analytic on our sites to help us analyse your use of our sites and how we can improve your experience.


When you browse our website, we process your IP address, Google Analytics ID, internet browser and device type, location data and data regarding your use of our website. We use this data to provide and improve our services.


You can instruct your browser to refuse all cookies. However, if you do not accept cookies, your access to some functionality and areas of our website may be restricted.


Use of Personal Data


We use personal data to facilitate the business relationships we have with you, to comply with our financial regulatory and other legal obligations and to pursue our legitimate business interests. We also use personal data to complete payment transactions and to provide payment-related services to our merchants.


Disclosure of Personal Data


We share your Personal Data with trusted entities as outlined below:

  1. Our affiliates in order to provide our services;

  2. Our service providers that provide services on our behalf such as identity verification services, website hosting, data analysis, information technology and related infrastructure, customer service and auditing services;

  3. Third Party business partners when this is necessary to provide our services you;

  4. Corporate transactions. In the event that we enter into a disposition that changes the structure of our business, such as a merger, acquisition, sale, assignment or change of control, we may share your personal data with third parties for the purpose of facilitating and completing the transaction; and

  5. Otherwise with your consent.





We are committed to securing your personal data and have taken steps in this regard. We have put in place a range of technical and organizational measures designed to protect personal data within our organization against unauthorized access, destruction, loss, alteration or misuse. While we strive to use reasonable efforts to protect your personal data, remember no data transmission over the internet or electronic storage is 100% secure. If you have reason to believe that the security of your account has been compromised, please contact us immediately.


Retention of Personal Data


If you are a Buff and Fellow Guest, we retain your personal data as long as we are providing the services to you. We retain personal data after we cease providing services to you to the extent to comply with our legal and regulatory obligations (for example we required to retain the data as part of our contractual obligations to our financial partners). When we retain your personal data, we do so in accordance with any limitation periods and retention obligations that are imposed by applicable law.


Children’s Privacy


Our service is not directed at individuals under the age of majority. We do not knowingly collect information from children. If you believe that we have mistakenly or unintentionally collected personal information from a child, please contact us. If we become aware that we have collected personal information from a child, we will promptly delete it.


Your rights and choices


If you need to edit or update your personal data, please contact us. You may also request us to delete certain data, restrict processing of your data or ask us to transfer some of this information to other organisations.


If you no longer want to receive marketing or related emails from us, you may opt out via the unsubscribe link included in such emails.


If you have questions about your Personal Data, please contact us at