Terms & Conditions
The following terms and conditions apply to services offered by Buff and Fellow Eco Farm. Once an Invoice has been issued, these terms and conditions will automatically apply, unless specifically expressed otherwise in Your Invoice. Non-adherence to our terms and conditions may result in a withdrawal of contract rates and release of bookings.
To secure your reservation, a 50% or 100% deposit will be required to be paid to Buff and Fellow PTY Ltd within 72 hours of the date of the Invoice and submission of the completed booking form.
To the extent applicable, the remaining balance of payment amounting to 50% must be paid to Buff and Fellow Pty Ltd within 30 days prior to the date of your arrival at Buff and Fellow PTY Ltd. A second invoice will be send to the client after check-out once we have caculated the outstanding amount including any extras used during your stay.
A booking is considered confirmed when notification is received in writing from You. Any cancellation made after this written confirmation is received will be subject to penalties if within the penalty period whether or not a deposit has been made.
Accommodation is subject to availability as our availability changes by the hour.
Please ensure that the quotation given with details of number of Clients, dates, accommodation, transportation and all other services to be provided are clear and accurate before confirming the booking in writing. We reserve the right to correct errors in both advertised and confirmed prices and will do so as soon as we become aware of any such error.
Certain items are not included in the cost of the booking. These costs are the responsibility of the Client, including but not limited to, private transport, all beverages and meal boxes, telephone/facsimile, mini bar, optional excursions and items not included on the booking form.
Buff and Fellow Pty Ltd is a child friendly facility under strict adult supervision:
under age 4 – no charge;
between age 4 and 11 years – 50% of the rate for an adult; and
12 years and older – full price.
Buff and Fellow's rates are quoted per cabin per night.
Check-in time is from 14h00 and check-out time is at 10h00 on the day of departure, unless otherwise agreed with Buff and Fellow Eco Farm, in which event a late check-out fee will be payable.
Private safaris can be arranged at an additional cost and any optional extras shall be at an additional cost.
All rates are quoted in ZAR (SA Rand) and included value-added tax and is quoted per person.
All rates are subject to availability of accommodation. Only one offer may be used on any booking and offers cannot be combined with any other offer or discount.
Seasonal and holiday rates apply.
Covid19 penalty free cancellations will only be accepted on presentation of an official positive PCR test result.
Please note that all cancellations are only effective once confirmed in writing.
Buff and Fellow reserves the right to amend deposit requirements during peak periods.
No Shows: 100% of full amount payable
Cancellations within 0 – 7 days of date of arrival: 100% payable
Cancellations within 8 – 21 days of date of arrival: 50% of full amount payable
Cancellations within 22 – 30 days of date of arrival: 30% of full amount payable
No refunds for late check-in / arrival or early check-out.
No refunds for services not used.
Please note that all refunds are subject to commission and/or bank charges
In the unlikely event of future pandemic related international travel bans, we reserve our right to consult and make relevant updates to our standard cancellation policy.
In all cases, we will review extraordinary circumstances on an ad-hoc basis.
Our standard cancellation policy makes special provisions in the event of a positive COVID19 PCR test result relating to a confirmed Buff and Fellow guest.
Reservation refunds of any kind may be delayed due to the COVID restrictions and availability of personnel over this period.